Please plan carefully and contact us if you have any questions before finalizing simulator appointments or ticket purchases. As a participant at the Christa McAuliffe Space Center all patrons must agree to the following policies:
Planetarium Show Tickets
Late arrivals – Doors will open 5 minutes before the show time and close 5 minutes after. Due to the nature of planetarium shows and the need to maintain a dark environment we lock the doors. Patrons that leave the planetarium during a show can ask for assistance from our staff to be permitted reentry. Restrooms are located downstairs and we encourage attendees to utilize them before rather than during a show.
Rescheduling & Refunds – Planetarium show ticket purchases can be transferred to another future show or are fully refundable up to 60 minutes before the show time. Refunds within 60 minutes of start time include 20% of the purchase price to cover processing fees. No refunds after the start of a show. Privately scheduled events can be rescheduled for at no additional cost if the CENTER is given notice 3 days ahead of reservation. An additional 20% rescheduling fee is charged between 24-72 hours notice, and a cancellation fee of 60% if within 24 hours.
Simulator Reservations
Rescheduling Reservations (Simulators & Camp spots)
In the event the PATRON should alter the date of their reservation 3 days ahead of the scheduled reservation, no fees will be assessed and the balance of their deposit will be transferred to the updated event. In the event that the PATRON should reschedule between 24 to 72 hours of the scheduled reservation, PATRON agrees to pay CENTER twenty percent (20%) as a rescheduling fee, to be deducted from the PATRON’S deposit. PATRON will be required to pay additional balance at the time of rescheduling. If rescheduling occurs within 24 hours of the scheduled reservation it will be treated as a cancellation. In the event CENTER reschedules the reservation, then the PATRON’S deposit will be fully transferred to the new reservation.
To reschedule an appointment email [email protected] with the date & time of your current reservation and include the date & time of your desired new reservation. Any fees will be based off of when you have contacted the Space Center by email or by phone message.
Reservations include simulators and camp spots.
Cancellation 72+ hours before event
In the event the PATRON should cancel a reservation over 72 hours ahead of the scheduled reservation, PATRON agrees to pay CENTER ten percent (10%) as a fee, to be deducted from the PATRON’S deposit. In the event CENTER cancels the reservation, then the PATRON’S deposit will be fully refunded.
Cancellation 24-72 hours before event
In the event the PATRON should cancel a reservation 24 to 72 hours of the scheduled reservation, PATRON agrees to pay CENTER thirty percent (30%) as a processing fee, to be deducted from the PATRON’S deposit. In the event CENTER cancels the reservation, then the PATRON’S deposit will be fully refunded.
Cancellation within 24 hours of event
In the event the PATRON should cancel a reservation within 24 hours of the scheduled reservation, PATRON agrees to pay CENTER sixty percent (60%) as a fee, to be deducted from the PATRON’S deposit. In the event CENTER cancels the reservation, then the PATRON’S deposit will be fully refunded.
Contact for Refund
If you cancel your reservation please contact us by phone or by email so we can process any return of funds. Contact by phone 801-610-8363 or by email: [email protected]. Full details of the reserved time, date, service (simulator/camp/field trip), and registered PATRON must be given in order to complete any requests.
